FAQ
Shipping
Please allow 7-10 business days for your order to be shipped out. For items made to order (like custom sizes), allow 2-3 weeks for production time. If you need an item within a specific time frame, send me a message, and I will do my best. Most small orders will be shipped with USPS via First Class. Larger work will be shipped via UPS with insurance.
Refunds & Returns
Sorry I do not give refunds or accept exchanges. If your item was damaged on arrival, please send a photo as soon as possible to jessicayttsai@gmail.com. I will either request a return for repair or make a replacement at no cost to you. I am not responsible for lost or stolen packages.
Commissions
Message me in the contact page if you are interested in a commission. All commissions require a nonrefundable 50% deposit. The final 50% must be received before delivery.
Please allow 7-10 business days for your order to be shipped out. For items made to order (like custom sizes), allow 2-3 weeks for production time. If you need an item within a specific time frame, send me a message, and I will do my best. Most small orders will be shipped with USPS via First Class. Larger work will be shipped via UPS with insurance.
Refunds & Returns
Sorry I do not give refunds or accept exchanges. If your item was damaged on arrival, please send a photo as soon as possible to jessicayttsai@gmail.com. I will either request a return for repair or make a replacement at no cost to you. I am not responsible for lost or stolen packages.
Commissions
Message me in the contact page if you are interested in a commission. All commissions require a nonrefundable 50% deposit. The final 50% must be received before delivery.